A system for making marketing and sales decisions that actually hold
Most B2B organizations don’t struggle because they lack ideas, talent, or effort.
They struggle because decisions don’t stick.
Priorities shift. Messaging drifts. Sales and marketing compensate for ambiguity. Leadership gets pulled back into conversations they thought were settled.
The Keystone Framework exists to fix that.
It is a practical system for clarifying direction, aligning decisions, and governing how marketing and sales operate so effort compounds instead of resetting.
What Keystone Is (and Isn’t)
The Keystone Framework is not a marketing plan.
It’s not a list of tactics.
And it’s not an outsourced execution model.
It is a decision system.
Keystone defines and locks the small set of decisions that determine:
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who the company is actually trying to reach
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what problems it is (and is not) solving
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when marketing has done its job
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how sales should engage — and when it shouldn’t
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what success looks like before revenue shows up
When those decisions are clear and enforced, execution becomes easier, faster, and more consistent.
Why This Matters
When decisions aren’t explicit, teams compensate.
Marketing does more to cover uncertainty.
Sales qualifies harder to protect time.
Leaders intervene to correct drift.
Over time, effort increases while momentum declines.
The Keystone Framework reduces that friction by giving teams a shared set of rules to operate inside — so leadership doesn’t have to keep re-deciding the same things.
How the Framework Works
Keystone is intentionally structured in phases so clarity comes before commitment.
1. Keystone Assessment
Clarity before action
Every engagement begins with the Keystone Assessment.
This is a focused diagnostic designed to identify where effort is being wasted or compensated for — usually because different teams are operating on different assumptions.
The assessment examines:
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positioning and audience focus
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buyer readiness and sales friction
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marketing’s role in enabling sales
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where decisions are being revisited instead of enforced
The output is not a report for its own sake.
It’s a clear view of:
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what to stop doing
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what needs protection
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what must be decided — clearly and explicitly
For some teams, this clarity alone is enough to move forward confidently.
2. Keystone Framework
From strategy to a decision system
Once direction is clear, the Keystone Framework translates it into a system leadership can rely on.
This phase focuses on:
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turning strategy into explicit decision rules
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aligning marketing and sales around buyer readiness
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defining priorities that don’t change quarter to quarter
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establishing how decisions get applied in real situations
The goal is not more activity.
The goal is fewer resets, fewer exceptions, and less second-guessing.
3. Keystone Advisory
Keeping alignment strong as conditions change
Some leadership teams choose to continue with periodic advisory support.
This is not day-to-day involvement.
It’s lightweight, senior-level oversight designed to:
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pressure-test decisions as the market shifts
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prevent slow drift back into old habits
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support leadership through growth or transition moments
Advisory work is optional and intentionally limited so ownership remains with the internal team.
4. Keystone Enablement Sprint (when needed)
Protecting implementation during transitions
During periods of change — leadership turnover, new hires, agency shifts — even good decisions can be undermined by structure.
In these cases, a short Enablement Sprint may be used to ensure:
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roles and responsibilities support the decisions already made
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teams aren’t forced to improvise under pressure
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execution doesn’t pull leadership back into the weeds
This work is tightly scoped, time-bound, and designed to transition ownership quickly.
When Keystone Is Most Valuable
The Keystone Framework is especially effective when:
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growth feels harder than it should
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marketing activity is high but impact feels uneven
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sales is compensating for unclear positioning
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leadership is about to invest in new hires, agencies, or tools
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a recent transition has created uncertainty about next steps
In these moments, a brief pause to clarify direction often saves years of rework.
What Success Looks Like
Teams using the Keystone Framework typically notice that:
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fewer decisions need escalation
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sales conversations start further down the field
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marketing effort becomes easier to evaluate
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leadership spends less time correcting drift
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progress feels steadier and more predictable
The work doesn’t feel flashy.
It feels calmer — and more effective.
Start With the Keystone Assessment
Keystone is not something you “buy into.”
It’s something you test.
The Keystone Assessment is the starting point — a way to determine whether clarity, alignment, or structure is actually the issue before committing further.
If Keystone isn’t the right approach, that will be clear quickly.
→ Start with the Keystone Assessment
→ Or start with a short conversation
“Rob provided excellent service and counsel as we grew Billback in the U.S.
A great experience!”
– Andrew M., former CEO of Billback Systems
Past wins
National Truck Seller Retools Marketing Approach
A pending sale was the impetus for this semi-truck seller to bring in outside expertise for a brand realignment and a shift to more profitable target segments.
Commercial Real Estate Giant Taps Outside Marketing Expertise
Colliers’ Indianapolis office moves a lot of square footage. To keep up with the marketing needs of its top performing industrial division, the firm turned to my team and I.